At IQSounds, customer satisfaction is our number one priority. However due to the nature of digital downloads, all purchases are final and we offer refunds on a case-by-case basis.
By completing a purchase you agree that the issue of a refund will be made at the sole discretion of the IQSounds team and that all decisions made by IQSounds are final.
All products, once purchased and downloaded, are non-refundable. Further, we do not provide refunds, exchanges, or store credits in the following situations:
- You no longer need the purchased product.
- You cannot use the product due to hardware or software limitations (i.e., you do not own compatible software for the product).
- You have changed your mind or found an alternative product.
- You made an incorrect product selection (i.e., purchased and downloaded the wrong product).
- We do not make any guarantees for product use with cracked or illegally downloaded software.
- You cannot use the product due to insufficient knowledge/know-how.
If you have found any issues with a product, or you are not happy with your purchase, please contact us within 7 business days and let us know.
If we identify fraudulent behaviour or specific patterns that would abuse our Refund Policy, we will not offer any kind of refunds.
We are not responsible in any way for any incompatibility issue with any of our preset packs. Make sure you have your VST updated to the latest version, and your DAW as well.
For any information, please contact us at: